Patient Services Representative

Cornerstone Family Healthcare•City of Port Jervis, NY

just now•$18•Onsite

About The Position

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Port Jervis. RATE OF PAY/SALARY: $18.00 WORK LOCATION(S): Port Jervis STATUS: Full-Time General Purpose: The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department. Description of Duties: Demonstrates excellent customer service skills at all times: Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request. Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. Monitors the patient waiting area and ensures that it is kept clean and orderly. Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time. Schedules appointments, changes appointments, and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want /need other scheduled appointments. Participates in the departmental patient registration process following CORNERSTONE policies and procedures: Verifies patient information at each visit and makes necessary updates in the practice management system. Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc. Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules). Collects copayments and visit payments at the time of registration. Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment. Participates as part of a Care Team, including but not limited to: Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day. Participates in Quality Improvement activites with the Care Team or department. Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary. Completes referrals in EMR when consultation notes have been received. Completes referral reporting on a monthly basis and submits to the Referrals Supervisor. Provides patients with information regarding specialty referrals and assists with making appointments as needed. Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as NO SHOW at the end of the day. Completes all NO SHOW follow up with the patient and documents appropriately in EMR. Confirms appointments for the following day's appointments. Administers the requisite amount of Patient Satisfaction Surveys. Remains knowledgeable about the Sliding Fee Scale (SFS): Is Knowledgeable about the SFS policies and required documentation. Offers sliding fee scale to patients with no insurance. Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary. Provides cross coverage in other departments as assigned. Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations. Attends and participates in monthly department, All Staff and other required meetings. Perform other related duties as assigned.

Requirements

High School Diploma or Equivalency
At least one year clerical experience
Knowledge of data entry
Pleasant telephone manner and ability to work under pressure

Responsibilities

Performs general patient registration responsibilities
Performs general office duties to support the operations of their respective department
Demonstrates excellent customer service skills at all times
Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request
Uses appropriate phone etiquette, treating all callers with courtesy and respect
Is attentive to all callers placed on hold and diligently monitors time spent on hold
Monitors the patient waiting area and ensures that it is kept clean and orderly
Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time
Schedules appointments, changes appointments, and cancels appointments as needed
Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want /need other scheduled appointments
Participates in the departmental patient registration process following CORNERSTONE policies and procedures
Verifies patient information at each visit and makes necessary updates in the practice management system
Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
Scans registration documents, patient identification, insurance card and other required documentation to the practice management system
Verifies insurance eligibility and PCP for each patient at every visit and knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules)
Collects copayments and visit payments at the time of registration
Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment
Participates as part of a Care Team
Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day
Participates in Quality Improvement activites with the Care Team or department
Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary
Completes referrals in EMR when consultation notes have been received
Completes referral reporting on a monthly basis and submits to the Referrals Supervisor
Provides patients with information regarding specialty referrals and assists with making appointments as needed
Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as NO SHOW at the end of the day
Completes all NO SHOW follow up with the patient and documents appropriately in EMR
Confirms appointments for the following day's appointments
Administers the requisite amount of Patient Satisfaction Surveys
Remains knowledgeable about the Sliding Fee Scale (SFS)
Is Knowledgeable about the SFS policies and required documentation
Offers sliding fee scale to patients with no insurance
Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary
Provides cross coverage in other departments as assigned
Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations
Attends and participates in monthly department, All Staff and other required meetings
Perform other related duties as assigned