WHMG - Patient Services Representative- Miami County OB/GYN - FT - 1st Shift
About The Position
Wilson Health is looking for a Full-time-Patient Services Representative for Wilson Health Medical Group for our Miami County OB/GYN located in Troy, Ohio. Join the Wilson Health Family! At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family. Our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health. We are seeking a dedicated and compassionate Patient Services Representative to join our OB/GYN team. This position serves as a vital part of the patient experience and is often the first point of contact for patients and their families. The ideal candidate will provide exceptional customer service while supporting the daily operations of our practice.
Requirements
- Strong customer service skills
- Ability to work independently
- Strong organizational skills
- Ability to collaborate with clinical and clerical employees
- High school diploma or general education degree (GED) required
- Computer experience is required
- Electronic Health Records - (EHR)
- EPIC
Nice To Haves
- Medical Assistant training and previous medical office experience is preferred
- Prior education and/or experience with diagnostic and procedure coding
Responsibilities
- Greet patients and their families in a courteous and professional manner, both face-to-face and by telephone
- Welcome new patients to the practice and accurately complete registration processes, including demographic and insurance information
- Manage incoming phone calls, messages, and electronic communications appropriately while following established protocols
- Utilize practice management systems, electronic health records (EHR), patient portals, and other technology applications according to guidelines
- Collect co-pays and account balances while following cash-handling procedures
- Schedule patient appointments accurately and efficiently while focusing on patient needs
- Collaborate with providers and administration to support timely patient access to care
- Enter patient charges and payments accurately into the practice management system
- Maintain referral tracking documentation and follow up on outstanding referrals to support continuity of care
- Provide excellent customer service while maintaining patient confidentiality and professionalism
Benefits
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
- Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
- HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
- Company-paid Life Insurance and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
- Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
- Tuition Assistance Program
- Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
- Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
