Front Office - Patient Services Representative (Cardiology)

San Diego Cardiac Center Medical Group • San Diego, CA

5d • Onsite

About The Position

As a client-facing professional, our Front Desk Patient Service Representative (PSR) plays a key role in representing our practice within the medical community. One of the main functions of this position is to serve as a point of contact for patients before and after their appointment and offer them friendly and prompt assistance while coordinating the patient's care.

Requirements

• Demonstrate patience and understanding when explaining intake paperwork and registration information, verify and collect insurance information and co-payments, ensure demographics and HIPPA forms are current; properly scan the correct information into the patient's chart.
• Must be committed to the constant pursuit of excellence and teamwork
• Maintenance of current Cardiopulmonary Resuscitation (CPR) for HealthCare Workers or Basic Cardiac Life Support (BCLS) certification for HealthCare workers
• Ability to function in a fast-paced/high stress healthcare office environment , which may involve dealing with a high traffic volume of people and stressful situations requiring the ability to think clearly; respond quickly; and to be able to perform multiple tasks simultaneously.
• High school or equivalent (Required)
• Day Shift (Required)
• Reliably commute to the office (this is an on-site role)

Nice To Haves

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
• Spanish-speaking (Preferred)

Responsibilities

• Greet patients professionally both in person and on the phone
• Open the office each morning and ensure the waiting room is presentable and tidy; serve as a backup when needed for the closing of the office at the end of the day
• Manage co-pay batch for both systems and balance the cash drawer at the end of the day
• Provide each patient with the "review of systems form" for completion
• Answer incoming calls and properly route them to the appropriate individual that can address their question/issue; regularly check for voicemail messages and return calls within 24 hours
• Distribute incoming faxes throughout the day, as appropriate
• Utilize our EHR system (EPIC) to properly alert (tagging) our providers upon patient arrival
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Respond timely to email and voicemail messages and make updates to that day's schedule, as appropriate
• Contact providers about any cancellations or last-minute appointments scheduled, as appropriate
• Maintain inventory patient communication/education information (i.e. registration forms, new patient packets, business cards, MD bio cards, etc.)
• Notify and promote the patient portal with patients
• Maintain patient confidentiality to ensure compliance with HIPAA policies and procedures
• Serve as a back-up to Check-out PSR
• Be a team player: Identify how you might assist fellow team members during daily operations to ensure a smooth flow of clinic hours
• Always represent SDCC and its staff and Providers in a professional, courteous, and respectful manager on or off property
• Perform other duties as assigned or requested

Benefits

• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED