About The Position
The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. This role is full-time, with shifts from 8a-5p.
Requirements
- High School Diploma or GED required.
- 1 or more years of professional work experience required.
- Strong verbal and written communication skills.
- Strong customer service skills.
- Ability to work effectively with other employees, patients, and external parties.
- Proficient with the use of Microsoft Office tools.
- Knowledge of hospital policies and procedures.
- Keyboarding skills sufficient to meet the requirements of the position.
Nice To Haves
- Bilingual, English and Spanish speaking.
Responsibilities
- Schedules patient appointments, either by telephone or in person.
- Provides information about clinic operations.
- Obtains patient demographics on new patients and updates demographics on established patients.
- Answers telephone calls and distributes to the appropriate people.
- Coordinates schedules as directed to patients requiring multiple services.
- Greets patients as they come into the clinic for scheduled appointments.
- Accepts payments and writes receipts.
- Distributes encounter forms and inspects the form for completeness and accuracy.
- Ensures the resident and faculty signatures are on the encounter form and chart.
- Copies insurance cards and uploads into the EMR as appropriate.
- Balances and closes personal Cash Drawer Reconciliation, daily.
- Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.).
- Promotes the organizations Patient Portal for communication between patient and clinic.
- Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
- Copies medical records for patients and other providers or facilities.
- Makes up new patient charts and/or packets of information.
- Talks to patients about financial accounts.
- Verifies insurance eligibility and primary care physicians for patients.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
- Monitor and act on WQs in EMR for Referrals.
- Performs other duties as assigned.
Benefits
- PTO
- 401(k)
- medical and dental plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
