Patient Services Representative

Wayne Health • Detroit, MI

11d

About The Position

The Center of Population Health Accountability (CPHA) is founded on a bold strategic vision to provide integrated “whole-person” physical and behavioral health services, including partnerships to address the social determinants of health (poverty, housing, transportation, food insecurity, etc.) that affect a person’s health and well-being. Through a network of community health partnerships, the CPHA emphasizes early intervention and preventive care, both in conventional health care setting and non-traditional community locations, such as neighborhood pharmacies, barber and beauty shops, schools, outreach events, mobile units and telehealth. The Patient Service Representative (PSR) on the Mobile Health Unit entails providing support for the health screenings and additional medical services provided via the units.

Requirements

• High School Diploma or GED
• Ability to communicate effectively, both verbally and in writing
• Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy
• Interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other internal and external stakeholders
• Ability to move about consistently changing environment to approach homes and patients/potential customers
• Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs
• Ability to work independently
• Basic grasp of computers
• Compliance with Department Health and Safety policies and procedures

Nice To Haves

• Bachelor Degree preferred

Responsibilities

• Confirm or collect patient demographics, insurance information, physician referrals and other check-in procedures as directed
• Schedule patient appointments according to defined protocols
• Provide excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times
• Maintain a safe and clean work space and patient walk-up area at the Mobile Health Unit site
• Ability to travel to Mobile Health Unit sites and be flexible with changes in locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.)
• Ability to multitask various roles as needed throughout the Mobile Health Unit; quality assurance and lab orders
• Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner
• Instructs patient of date of appointment, arrival time, location of appointment and answer any questions the patient or representative may have
• Working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED