URGENTLY HIRING - Patient Services Representatives

Community Health Partnership Of Illinois • Champaign, IL

14d

About The Position

Community Health Partnership of Illinois is seeking a compassionate, detail-oriented professional for a patient-facing role. The Patient Services Representative is a key point of contact for patients, helping create a welcoming experience while supporting accurate information, efficient scheduling, patient registration, and coordination of administrative needs. The role is suited to someone who enjoys helping others, works well in a fast-paced environment, and values accuracy, empathy, and professionalism.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask, remain calm under pressure, and adapt to changing priorities.
• Computer proficiency and ability to learn scheduling and electronic record systems.
• Ability to maintain confidentiality and follow established policies and procedures.

Nice To Haves

• Additional education in healthcare administration or a related field.
• Previous experience in a customer service, administrative, or healthcare support role.
• Basic understanding of insurance verification, billing processes, or medical office procedures.
• Friendly and professional demeanor.
• Strong problem-solving skills and a service-oriented mindset.
• Ability to work effectively as part of a collaborative team.
• Comfort communicating with individuals from diverse backgrounds.

Responsibilities

• Greet patients and visitors professionally, courteously, and warmly.
• Assist with patient check-in and check-out, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments according to office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments according to established procedures.
• Maintain accurate patient records and support documentation requirements.
• Communicate office policies, forms, and patient instructions clearly.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information discreetly and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns professionally and escalate issues when needed.

Benefits

• Supportive and respectful work environment.
• Opportunities to build experience in healthcare administration and patient support.
• Training and growth potential within a mission-driven organization.
• Competitive compensation and benefits, based on experience and location.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED