Patient Services Representative

Midwest Ear, Nose & Throat Specialists•Woodbury, MN

3d•Onsite

About The Position

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare. This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as a Front Desk Representative will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare! RESPONSIBILITIES: Answer phone call and schedule all providers and patient appointments. Prepare patient charts during check in. Greet patients and maintain and effective and efficient registration process. Obtain and enter demographic and insurance information into the system. Collect any co-pays shown on patient accounts. Schedule patients accurately and effectively for appointments. Notify patients of collection policies and procedures. Take accurate and complete phone messages for providers and staff. Route calls to the appropriate department when needed. Notify appropriate staff when supplies are needed and following standard supply protocol. Other duties as assigned.

Requirements

High School Diploma or equivalent
Willingness and ability to work and travel between all five clinic locations
Valid Driver’s License

Nice To Haves

1+ year customer service or reception experience
1+ year medical office experience
1+ year experience of working in an EMR system

Responsibilities

Answer phone call and schedule all providers and patient appointments.
Prepare patient charts during check in.
Greet patients and maintain and effective and efficient registration process.
Obtain and enter demographic and insurance information into the system.
Collect any co-pays shown on patient accounts.
Schedule patients accurately and effectively for appointments.
Notify patients of collection policies and procedures.
Take accurate and complete phone messages for providers and staff.
Route calls to the appropriate department when needed.
Notify appropriate staff when supplies are needed and following standard supply protocol.
Other duties as assigned.