Patient Services Representative (PSR) - In Motion Physical Therapy, Clearfield Ave.

Bon Secours Mercy Health•Chesapeake, VA

5d•Onsite

About The Position

The Patient Services Representative (PSR) is the first line of quality service to patients and the community in a large outpatient orthopedic physical therapy clinic attached to a large orthopedic physician group. This role is responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Key duties include scheduling appointments, transcribing orders, explaining financial options to patients, and accurately and efficiently updating medical records. The PSR provides excellent customer service and may occasionally cover other physician practice locations.

Requirements

High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)

Responsibilities

Serves as the primary point of contact between patients and physician practices.
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Processes patients in practice as they present for their appointments.
Troubleshoots and resolves problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately.
Processes admission paperwork, including basic insurance verification.
Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process.
Corrects registration errors as needed.
Records time indicators for lobby wait times.
Calculates patient liabilities and actively collects and processes patient payments.
Reconciles cash drawer at the close of the day.
Performs charge entry for external services (i.e. nursing homes) as necessary.
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients.
Assists patients with online scheduling and MyChart as necessary.
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice.
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy.
Verifies RX benefits in electronic health record, per protocol.
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
Completes accounts in revenue cycle software.