Patient Services Representative
Reno Orthopedic Center•Reno, NV
•Onsite
About The Position
Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Full-time Patient Services Representative to join their team. This role involves greeting and checking in patients at their main location. ROC emphasizes a patient-first mindset, assumes good intent, encourages ownership of success, values continuous learning, and promotes kindness and advocacy. As a physician-owned organization, ROC offers a fully integrated musculoskeletal health campus with on-site services and is committed to growth, innovation, and patient care.
Requirements
- High School Diploma
- Knowledge of customer service principles and practices
- Experience using computer systems and applications, including entering data and typing
Nice To Haves
- One year of experience performing reception duties
Responsibilities
- Check-in/check-out patients, and schedule follow-up appointments
- Accurately enter patient demographic information in patients’ electronic medical records
- Scan photo ID’s and insurance cards and verify insurances
- Collect applicable co-pays and ensure billing information is updated
- Balance money drawers at end of day
- Maintain calm and efficient patient flow through the clinics
Benefits
- Medical, dental, vision insurance
- Discounted orthopedic care at ROC
- Paid time off and holiday pay
- Extended sick leave
- 401(k) plan contributions
- EAP, disability and life insurance
- Health and fitness program
- Coffee shop onsite (main location)
- Continuing education funds / certification reimbursement (Dependent on Position)
- Relocation assistance (for eligible roles)
- Productivity bonuses or incentive compensation (for eligible roles)
- Student loan repayment (for eligible roles)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
