Patient Services Representative - Twin Cities Orthopedics

Revo Health•Edina, MN

6d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service. This is a full-time position working Monday - Friday, 8 hours a day, varied start times from 5:00 AM - 5:00 PM out of our Edina Crosstown Surgery Center. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience required
Ability to sit for extended periods (up to 8 or more hours per day).
Frequent use of hands and fingers for typing, writing, and handling documents.
Occasional standing, walking, bending, or reaching within the office environment.
Ability to lift and carry office supplies or files weighing up to 20 pounds.
Visual acuity to read electronic and paper documents.
Auditory ability to participate in phone or video calls clearly.
Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone and email interactions.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Responsibilities

Greet and register surgery patients.
Obtain all appropriate insurance information and signatures from patients at the time of registration.
Verify all patients’ insurance is accurately updated.
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
Responsible for courteous and respectful communication with patient’s families and guests.
Responsible for all patient chart preparation.
Responsible for upkeep of patient waiting areas.
Responsible for monitoring fax machine.
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
Assists with patient pre-operative phone calls as needed.
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
Any and all other duties as assigned.