Patient Services Representative

UPMC • West Mifflin, PA

2h • Hybrid

About The Position

UPMC Magee-Womens Hospital is seeking a Full Time Patient Services Representative to support West Mifflin! This position will work Monday through Friday. Shifts start from 5:30am to 8am. This role may require occasional travel to the Lebanon Church Road office. Hours are subject to change based on business needs. This role requires work in an outpatient clinic setting, answering or triaging all incoming phone calls to the practice, scheduling appointments, triaging faxes, and obtaining patient medical records. It requires minimal direct face-to-face patient contact.

Requirements

• Act 34

Nice To Haves

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology in women’s health is preferred.
• Epic experience is preferred.

Responsibilities

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED