Patient Services Representative
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for career growth. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet(tm) Hospital, recognized for nursing excellence. Several LVHN hospitals have received 'A' grades for patient safety from The Leapfrog Group. LVHN is committed to teamwork, compassion, and technology to deliver excellent health care. This position coordinates and provides clerical/administrative duties for physician practice operations, serving as the initial point of contact for patients and healthcare providers. The role focuses on delivering a high standard of customer service to maintain the overall patient experience.
Requirements
- High School Diploma/GED
- 1 year Customer service experience
- Ability to adapt to changing priorities
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities
- Ability to maintain strict confidentiality
- Proficient computer skills
- Proven proficiency of technology and EMR workflows at the conclusion of orientation
- Able to handle cash and other methods of patients accurately
- Able to explain, educate, and support the usage of the LVHN patient portal including various features
Responsibilities
- Performs detail-oriented administrative tasks anticipating the needs of team members and patients according to organizational policies.
- Gathers information for accurate registration and check-in.
- Obtains and verifies insurance authorizations/precertification.
- Completes medical record release requests and schedules/confirms patient appointments.
- Sustains the execution and flow of the patient schedule.
- Collaborates in training, staffing, and functionality, providing feedback.
- Stays informed about changes in insurance provider coverage and reimbursement.
- Organizes effectively to accommodate interruptions and changing priorities.
- Performs scheduling, scanning, billing, filing, referrals, and work queue management.
- Performs appropriate patient outreach, including telephone and EMR messaging.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
