Patient Services Representative

University of New England Career•Portland, OR

13d

About The Position

Reporting to the Assistant Director of Patient Services, the OHC Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNE CDM. The person in this role supports the academic mission of the CDM by providing a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center. This role involves interviewing and registering new patients, managing appointments, maintaining patient information, handling check-in/check-out, verifying insurance and payments, triaging urgent care needs, arranging interpreter services, managing referrals, supporting student academic success, ensuring patient confidentiality, performing general office duties, and supporting compliance with regulatory agencies. Flexibility and adaptability are essential.

Requirements

A high school diploma or GED is required.
Strong verbal, written, and telephone communication.
Ability to maintain a professional demeanor throughout all interactions with patients, students, faculty, other professional staff, and visitors to the Oral Health Center.
Strong commitment to providing excellent, patient-centric customer service.
Ability to accurately collect patient fees, and be able to perform simple math related to providing correct change, and/or recording payment information.
Exceptional organizational skills and the ability to prioritize responsibilities within a dynamic environment.
Strength in navigating challenging situations with guidance and support from others.
Working knowledge of Microsoft Office Suite and/or Google Workspace, as well as the ability to functionally manage computers, and type accurately.
Experience with the use of, or aptitude to learn printers, copy machine, fax machine, multi-line phones, and patient management/electronic health record systems.

Responsibilities

Providing a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center.
Carefully interviewing and accurately registering new patients in the clinic information system.
Scheduling, rescheduling, or canceling patient appointments.
Entering and updating patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records.
Managing appointment check-in and appointment check-out.
Verifying insurance coverage.
Verifying methods of payment and collecting payments.
Providing general triage related to the urgency of oral health care needs.
Arranging for patient interpreter services.
Handling incoming and outgoing referrals for care.
Supporting the academic success of our students.
Ensuring confidentiality related to all patient records and interactions.
Performing general office duties such as answering telephones, emailing, photocopying, scanning, and faxing.
Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records.
Being flexible and adaptive to the needs of the organization.