Patient Services Representative

Lifepoint Health • Marquette, MI

12d • Onsite

About The Position

Up Health System- Marquette, part of Lifepoint Health, is seeking a Patient Service Representative. This role is crucial in providing excellent customer service and acting as a liaison between the laboratory and clients. The representative will handle inquiries, troubleshoot problems, perform clerical duties using electronic systems, assist with billing, and communicate price changes. They will also contribute to performance improvement initiatives, assist with training, and attend meetings as required. The position is part of a mission dedicated to making communities healthier.

Requirements

• High School Diploma or GED Required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Nice To Haves

• Associates Degree preferred
• 1 year laboratory experience
• 1 year customer service experience

Responsibilities

• Utilizes excellent customer service skills at all times
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients
• Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems
• Assists with client billing
• Communicates price changes to clients
• Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team
• Assists with orientation and training of personnel and students
• Participates and attends meetings as required and/or assigned
• Performs other related duties as assigned or requested

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED