Patient Services Representative - FLOAT

Sacred Circle • Salt Lake City, UT

8h • Onsite

About The Position

As a health division of the Confederated Tribes of the Goshute Reservation, Sacred Circle Healthcare preserves the Goshute heritage of protecting and caring for family and extends the tradition to all marginalized and underserved populations in their area. They refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare. Sacred Circle Healthcare is seeking a Patient Service Representative who will be responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, and handling medical records. The organization values individuals who are genuine, kind, ambitious, positive, and helpful, passionate about delivering uncompromising care, and who make a difference every day.

Requirements

• A high school diploma or GED equivalent.
• Minimum (1) year of experience in a customer service or reception position, preferably in a medical setting.
• Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Skill in developing and maintaining effect working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to maintain confidentiality of patient and employee information.
• Ability to learn and develop point of sale system and electronic medical skills.
• Demonstrate current competencies applicable to the job position.

Nice To Haves

• Experience working with the Native American community.

Responsibilities

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to the appropriate person, department, or service area.
• Performs patient registration, data entry, and insurance verification.
• Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal.
• Handles sensitive vital record documentation, patient identification, patient medical records, and important documents.
• Schedules, cancels, and reschedules patient appointments.
• Collects patient cost sharing, co-pays, and payments, as well as assists with payment plans and account inquiries.
• Monitors patient paperwork and ensures all required paperwork for patient services is up to date.
• Files and retrieves medical records.
• Copying and faxing duties.
• Answers webchat inquiries in a timely manner.
• Practices and adheres to the Mission, Vision, and Values Statement.
• Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures.
• Keeps patient waiting areas, office, and files clean and organized.
• Enforces infection prevention in patient waiting areas.
• Assists with vendor and visitor monitoring.
• Practices and adheres to the Code of Conduct and Mission and Values Statements.
• Other Duties as Assigned

Benefits

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
• Retirement matching to invest in your future
• Colleagues that are unparalleled
• A culture that is second to none

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees