Patient Services Representative - Float Pool

Neighborhood Healthcare

21h • $23 - $32

About The Position

Community health is about more than just vaccines and checkups. It’s about
giving people the resources they need to live their best lives. At Neighborhood,
this is our vision. A community where everyone is healthy and happy. We’re with
you every step of the way, with the care you need for each of life’s chapters.
At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over
500,000 medical, dental, and behavioral health visits from more than 96k people
annually. We do this in pursuit of our mission to improve the health and
happiness of the communities we serve by providing quality care to all,
regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this
mission a reality. Regardless of the role, our team focuses on being
compassionate, having integrity, being professional, always collaborating, and
consistently going above and beyond. If that sounds like an organization you
want to be a part of, we would love to have you.

This opportunity is for a Float Patient Services Representative role
supporting the following clinics: Region will be Poway, Lakeside, El Cajon,
Valley Center, Fallbrook. This role will be expected to float between these
sites based on organizational needs.

ROLE OVERVIEW:

The Patient Services Representative – Float Pool provides front office support
across multiple clinic locations to ensure efficient patient access, scheduling
coordination, and excellent patient experience. This role serves as the first
point of contact for patients and supports clinic operations by managing
incoming calls, coordinating appointments, assisting with patient registration,
and maintaining accurate scheduling workflows. This role communicates regularly
with patients, providers, medical assistants, and leadership teams to ensure
smooth clinic operations in a fast-paced environment.

Requirements

• High School Diploma or GED required
• Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment.
• One year customer service experience required; healthcare experience preferred
• Experience working with electronic medical records and multi-line phone systems preferred
• Bilingual preferred depending on site needs

Nice To Haves

• healthcare experience
• Experience working with electronic medical records and multi-line phone systems preferred
• Bilingual preferred depending on site needs

Responsibilities

• Serves as the first point of contact for patients, visitors, and incoming calls
• Greets and assists patients in a courteous and professional manner
• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
• Conducts appointment reminder calls and communicates visit preparation instructions when needed
• Provides clear information regarding clinic processes, appointments, and services
• Coordinates scheduling workflows to ensure efficient patient access and clinic flow
• Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
• Ensure providers have accurate appointment information and schedule updates
• Supports care teams by managing appointment availability, cancellations, and schedule adjustments
• Verifies patient demographics, insurance information, and registration data
• Prepares and verifies patient records prior to appointments
• Tracks filled and cancelled appointments and updates scheduling systems accordingly
• Receives and records patient payments in the appropriate system when applicable
• Ensure patient information is updated accurately in the electronic health record system
• Provides front office support across multiple clinic locations based on operational needs
• Quickly adapts to site specific workflows, schedules, and team dynamics
• Communicates with site leadership upon arrival to determine front office priorities
• Supports clinics experiencing staffing shortages to maintain patient access and service continuity

Benefits

• Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans.
• Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees