Patient Services Representative - Float

Neighborhood Healthcare•Temecula, CA

1d•Onsite

About The Position

Community health is about giving people the resources they need to live their best lives, with a vision for a community where everyone is healthy and happy. Neighborhood is a private, non-profit 501(C)(3) community health organization serving over 500,000 medical, dental, and behavioral health visits from more than 96,000 people annually since 1969. The mission is to improve the health and happiness of the communities served by providing quality care to all, regardless of situation or circumstance. Employees are expected to be compassionate, have integrity, be professional, collaborate, and consistently go above and beyond. The Patient Services Representative – Float provides front office support across multiple clinic locations (Temecula, Hemet, Menifee, and Temecula Parkway) to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role is the first point of contact for patients, managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. Regular communication with patients, providers, medical assistants, and leadership teams is essential for smooth clinic operations in a fast-paced environment. This role will float between the specified sites based on organizational needs.

Requirements

High School Diploma or GED required
Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
One year customer service experience required
Strong communication and leadership abilities
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner

Nice To Haves

Healthcare experience preferred
Experience working with electronic medical records and multi-line phone systems preferred
Bilingual preferred depending on site needs

Responsibilities

Serves as the first point of contact for patients, visitors, and incoming calls
Greets and assists patients in a courteous and professional manner
Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
Conducts appointment reminder calls and communicates visit preparation instructions when needed
Provides clear information regarding clinic processes, appointments, and services
Coordinates scheduling workflows to ensure efficient patient access and clinic flow
Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
Ensure providers have accurate appointment information and schedule updates
Supports care teams by managing appointment availability, cancellations, and schedule adjustments
Verifies patient demographics, insurance information, and registration data
Prepares and verifies patient records prior to appointments
Tracks filled and cancelled appointments and updates scheduling systems accordingly
Receives and records patient payments in the appropriate system when applicable
Ensure patient information is updated accurately in the electronic health record system
Provides front office support across multiple clinic locations based on operational needs
Quickly adapts to site specific workflows, schedules, and team dynamics
Communicates with site leadership upon arrival to determine front office priorities
Supports clinics experiencing staffing shortages to maintain patient access and service continuity