Patient Services Representative - Bilingual (Spanish-English) preferred
About The Position
The Patient Services Representative is primarily responsible for providing excellent attention and coordination for Home Medical Equipment (HME) clients, payers, and referral sources. Independence Plus has been a leading provider of in-home nursing, rehabilitation, and high-tech medical equipment and supplies since 1985. We specialize in treating adult and pediatric patients with complex medical and respiratory needs, offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook, Illinois and are certified by Medicare, accredited by CHAP, and state-licensed. Our coverage area includes most of northern Illinois, including Chicagoland and the Rockford area.
Requirements
- Experience in HME billing including insurance verification, data entry skills
- Must exercise good working knowledge of computer applications, word processing, spreadsheet, email, and other software programs as needed for assisting in Medical Billing
- Excellent computer skills; experience with Brightree preferred
- Familiarity with medical coding
- Demonstrates good communication and teamwork both within and outside the department
Nice To Haves
- Bilingual (Spanish-English) preferred
Responsibilities
- Provides excellent patient services
- Provides order intake via phone/fax
- Verifies insurance, confirms orders, provides data entry for new patients
- Completes Certificate of Medical Necessity (CMN’s)
- Completes prior approvals and authorizations
- Contacts patients for re-orders
- Completes repair orders
- Maintains open communication with payers, referral sources, patients, and all administrative staff
- Ensures that all files are maintained according to IPI policies and reports all discrepancies to immediate supervisor
- Stays informed regarding changes in billing guidelines for all payer sources and share information with appropriate IPI personnel
- Researches and recommends improvements in general procedures (i.e. billing, items purchased, etc.) to streamline processes and minimize unneeded expense
- Purchasing and receiving duties, as needed
- Promotes home nursing and respiratory / HME referrals in the healthcare community
- Complies with agency, state, federal, and CHAP policies and procedures
Benefits
- PTO
- medical
- dental
- vision coverage
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
