Patient Services Representative (PSR) - Adolescent Medicine Clinic

OU Health•Oklahoma City, OK

19h•Onsite

About The Position

The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Requirements

Associate's Degree required.
5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
Expert verbal and written communication skills.
Expert customer service skills.
Expert ability to work effectively with other employees, patients, and external parties.
Expert proficiency with the use of Microsoft Office tools.
Knowledge of hospital policies and procedures.
Knowledge of third-party contractual agreements and requirements.
Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
Skill in establishing and maintaining effective working relationships with others.
Skill in following verbal and written instructions; in interviewing patients.
Keyboarding skills sufficient to meet the requirements of the position.
Collection of copays and past due balances.
Epic Cadence: Template Build 100 Class.
Epic Cadence: Template Build 200 Class.
Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.

Responsibilities

Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients.
Assists with answering telephone calls and monitoring the abandon call rate.
Prepares and enters healthcare providers’ templates into the EMR.
Coordinates schedules as directed to patient requiring multiple services, communicating with nursing and provider teams as necessary.
Greets patients as they come into the clinic for scheduled appointments.
Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
Completes insurance denials and works closely with providers, to obtain needed information to file appeals.
Distributes encounter forms and inspects the form for completeness and accuracy.
Copies insurance cards and uploads into the EMR as appropriate.
Balances and closes cash box daily for the clinic/unit.
Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
Talks to patients about financial accounts, and collects as appropriate.
Obtain insurance prior authorization for prescribed services.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
Orders supplies when low and need to be reordered.
Types notes and letters for physicians as needed, via mail or patient portal.
Makes immunization cards as needed.
Sorts and distributes mail.
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
Enhances professional growth and development through in-service meetings and education programs.
Maintains patient confidentiality.
Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.
Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.
Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.
Serves as lead employee or assistant supervisor.
Mentors and trains new employees as needed / directed.
Performs other duties as assigned.