Patient Services Representative (MRI) - Twin Cities Orthopedics
About The Position
The Patient Services Representative – MRI is responsible for patient registration and check-in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits. This is a part-time role (0.3 FTE), working Monday, Wednesday, Friday from 4:00 PM - 8:00 PM, out of our Edina Crosstown MRI department location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Requirements
- High School diploma/GED or equivalent
- Customer service experience required
- Ability to comply with company policies, procedures, practices, and business ethics guidelines.
- Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance.
- Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
- Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Nice To Haves
- Administrative or Medical Office experience preferred
- Insurance prior authorization experience strongly preferred
Responsibilities
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Verify active insurance coverage and benefits for imaging
- Initiate prior authorization request and follow-up as necessary
- Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
- Chart preparation and management
- Maintain timely communication with patients, families, and staff
- Any and all other duties as assigned
Benefits
- A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment.
- Medical (w/Maternity Bundle), Dental & Vision plans (for employees working 30+ hours per week)
- Tuition Reimbursement (for employees working 30+ hours per week)
- 401(k) Profit Sharing
- Employee Assistance Program
- Lifetime Fitness Subsidy
- Car Rental discounts
- Home, Auto, & Pet insurance savings programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
