Patient Services Representative (Medical Receptionist) - CWA

Piedmont Urgent Care by Wellstreet • Cartersville, GA

12h • Hybrid

About The Position

Piedmont Urgent Care is seeking a friendly, detail-oriented professional to join their team as a Patient Service Representative (PSR). This role serves as the first point of contact, responsible for creating a welcoming and efficient patient experience. The PSR will manage front-office operations, assist with administrative tasks, and support the overall clinic workflow in a fast-paced, team-oriented healthcare setting. This position is ideal for individuals who enjoy customer service and problem-solving.

Requirements

• High school diploma or equivalent
• 1+ year of experience as a Medical Receptionist or PSR in a medical office or healthcare setting.
• Strong communication, attention to detail, and ability to multitask in a busy environment
• Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Ability to work 12-hour shifts, including some weekends and holidays
• A proactive, friendly, and patient-focused approach to service

Nice To Haves

• Medical Administrative Assistant certificate

Responsibilities

• Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while collecting and organizing important patient and business documents.
• Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Pet Insurance
• Paid Time Off & Holidays
• 401K with Company Match
• Employee Assistance Program (EAP) & Wellness Initiatives
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED