Patient Services Representative-Lead (Developmental Dentistry)

UT Health San Antonio • San Antonio, TX

4d • Onsite

About The Position

Under minimal supervision, provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. Responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides guidance to staff and/or provides relief on a regular basis. Assists in identifying and resolving operational problems and trains new staff members as needed. Lead or mentors lower level team members.

Requirements

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Able to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
• High school diploma or GED is required.

Nice To Haves

• Experience working in a supervisory/lead capacity.

Responsibilities

• Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.
• Schedules appointments, greets patients, and performs registration and check-in/out functions; verifies insurance benefits; assists with patient exams, tests, and procedures.
• Maintains various charts, records and databases of patient information; prepares correspondence, billing, and reports.
• Provides authorizations, referrals, and general clerical support in a patient care environment.
• Trains and provides guidance to staff and provides relief on a regular basis.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED