Patient Services Representative - Lab

Tower Health • West Reading, PA

30d

About The Position

The Lab's Patient Services Representative:
Registers and schedules patients.
Provides customer service and clerical support.
Accepts, records and verifies insurance information, processes preauthorization requests, collects copays and account balance payments.
Scans documents into EMR and other administrative tasks related to the efficient operations of the department.
Ensures contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
WHY READING HOSPITAL'S LABORATORY?
Reading Hospital's Laboratory is CAP accredited offering specialized testing, lab automation, and state of the art equipment. The lab offers cross training opportunities and the opportunity to be part of cross-function process improvement teams. In Fiscal Year 2023, the lab performed 8.5 million tests (including Chemistry, Cytology, Flow Cytometry, Hematology, Coagulation, Histology, Microbiology, Point of Care Testing, Transfusion Services and Urinalysis), 122,751 Anatomical Pathology tests, and 404,139 combined inpatient & outpatient phlebotomy draws. The department consists of over 200 medical laboratory professionals. Reading's lab offers opportunities for advancement and continued career growth (including career advancement ladders for Phlebotomists and Lab Assistants).
Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• BLS Certification - Based on department
• Current PA Driver's License
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Responsibilities

• Registers and schedules patients.
• Provides customer service and clerical support.
• Accepts, records and verifies insurance information, processes preauthorization requests, collects copays and account balance payments.
• Scans documents into EMR and other administrative tasks related to the efficient operations of the department.
• Ensures contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees