Patient Services Representative II - Ray Dolby Brain Health Center

Sutter Health•San Francisco, CA

9d•Onsite

About The Position

Serves as the first point of contact for patients, families, and referring providers at the Ray Dolby Brain Health Center. Provides exceptional customer service while supporting the coordination of specialized outpatient brain health and memory care. Schedules new and follow-up appointments, neuropsychological evaluations, and social work services. Reviews referrals, verifies demographic and insurance information, maintains the electronic health record (EHR), and assists patients in navigating their care. Responds to patient, family, and provider inquiries while coordinating care with physicians, advanced practice providers, nurses, neuropsychologists, social workers, and other members of the care team. Processes medical records, required documentation, patient forms, and collects applicable payments. Maintains patient confidentiality and complies with all organizational policies and regulatory requirements. Supports daily clinic operations, departmental workflows, and other administrative responsibilities to promote an efficient, patient-centered experience.

Requirements

HS Diploma or equivalent education/experience
1 year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s Protected Health Information (PHI).
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Serves as the first point of contact for patients, families, and referring providers.
Provides exceptional customer service.
Supports the coordination of specialized outpatient brain health and memory care.
Schedules new and follow-up appointments, neuropsychological evaluations, and social work services.
Reviews referrals, verifies demographic and insurance information.
Maintains the electronic health record (EHR).
Assists patients in navigating their care.
Responds to patient, family, and provider inquiries.
Coordinates care with physicians, advanced practice providers, nurses, neuropsychologists, social workers, and other members of the care team.
Processes medical records, required documentation, and patient forms.
Collects applicable payments.
Maintains patient confidentiality and complies with all organizational policies and regulatory requirements.
Supports daily clinic operations and departmental workflows.
Performs other administrative responsibilities to promote an efficient, patient-centered experience.