Patient Services Representative II (PSR II)

Radia Medical Imaging•Olympia, WA

10h•Onsite

About The Position

We are hiring a detail-oriented and compassionate Patient Services Representative II to join our team as a radiology scheduler. In this role, you will be responsible for accurately scheduling patient exams, registering patients, verifying demographics and insurance, and providing cost and co-pay estimates. The scheduler will perform a thorough review of patient orders to ensure accurate scheduling, deliver clear exam preparation instructions, and follow established protocols to appropriately direct patient flow. Additionally, this position monitors scheduling opportunities to optimize appointment access and ensure efficient use of resources. The ideal candidate will demonstrate strong communication skills, excellent patient service, and the ability to collaborate effectively with internal staff and referring providers. Compassionate patient interaction, attention to detail, and accuracy are essential to success in this role.

Requirements

Detail-oriented
Compassionate
Accurately scheduling patient exams
Registering patients
Verifying demographics and insurance
Providing cost and co-pay estimates
Thorough review of patient orders
Deliver clear exam preparation instructions
Follow established protocols
Monitor scheduling opportunities
Strong communication skills
Excellent patient service
Ability to collaborate effectively with internal staff and referring providers
Compassionate patient interaction
Attention to detail
Accuracy
Strong working knowledge of the patient registration processes
HIPAA regulations compliance

Nice To Haves

Experience as a radiology scheduler

Responsibilities

Perform a variety of clerical functions that support the overall operations of the Imaging Center.
Provide compassionate and professional customer service at every interaction.
Ensure accurate and timely scheduling of medical imaging exams and procedures.
Ensure accurate intake and entry of demographic and insurance information.
Demonstrate thoroughness and attention to detail when reviewing patient orders to ensure accuracy and completeness before scheduling.
Possess strong working knowledge of the patient registration processes.
Provide accurate and clear cost and co-pay estimates for imaging procedures.
Collaborate with technologists to coordinate exam and procedure protocols, as needed.
Support and assist co-workers daily to ensure smooth operations and a team-oriented work environment.
Maintain professional and timely correspondence with internal staff and external referring providers.
Respond promptly and thoroughly to patient and provider inquiries and referrals.
Provide accurate information to patients regarding routine billing and insurance matters.
Maintain scheduling productivity, consistently meeting established performance metrics for quality, accuracy, and timeliness.
Efficiently multitask in a demanding call center setting while maintaining accuracy and professionalism.
Handle confidential patient information with discretion and compliance with HIPAA regulations.
De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance.