Patient Services Representative II - Endocrinology / DOTEC Department

Cedars-Sinai•Los Angeles, CA

9h•$25 - $39•Onsite

About The Position

The Patient Service Representative II (PSR II) follows established practices, policies, and guidelines, providing clerical and administrative support while handling a high volume of patient coordination and complex scheduling. The Patient Service Rep II plays a key role in maintaining our high standards of patient service and care. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses, and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in Los Angeles that need our care the most.

Requirements

Knowledge of healthcare insurance benefits
Familiarity with scheduling protocols, guidelines, and standard operating procedures
Understanding of healthcare regulatory standards and HIPAA confidentiality guidelines
Proficiency in using CS-Link system for patient demographic and insurance information
Experience with automated call distribution (ACD) systems is a plus

Nice To Haves

Experience with lean methodology
Experience performing courier services within a medical center

Responsibilities

Independently manages patient check-in and check-out procedures, including payment collection and reconciliation.
Schedules and coordinates patient appointments effectively to ensure smooth patient flow. Maintains knowledge & understanding of scheduling protocols, guidelines & standard operating procedures. May perform special scheduling requests from leadership or multi-coordination scheduling (e.g., echo, EKG, Zio, labs) following provider visit sequencing, such as panel visits.
Coordinates procedure/testing with other departments and ancillary services, monitors daily patient schedule and identifies “no show” for rescheduling.
Analyzes and understands complex healthcare insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manages providers master schedules, handling all changes and patient/provider correspondence.
Coordinates patient referrals and authorizations, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's guidelines.
Participates actively in departmental huddles and staff meetings, occasionally leading discussions or presentations.
Manages department-specific data and workflows using lean methodology.
Promotes and adheres to all infection prevention standards and department policies and procedures.
Retrieves and obtains records as needed per clinical protocol. Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.
Manages patient flow in clinic, participates and guide patient for work-up in other departments as necessary. Liaison between patient and clinical team.
Performs courier services within the medical center vicinity such as picking up/dropping off supplies, etc. Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and data integrity.
Uses a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages and relays to appropriate party to support the operational aspects of patient care. May use automated call distribution system (ACD).