Patient Services Representative II, Cardiology Call Center
About The Position
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
Requirements
- 1 year of recent relevant experience
- HS Diploma or equivalent education/experience
Responsibilities
- Greets and checks-in patients
- Verifies information
- Schedules appointments
- Updates Electronic Health record (EHR)
- Facilitates intake procedures such as completion of healthcare and insurance forms
- Collects payments for services
- Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication
- Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
- May also be responsible for performing specific tasks and/or orient other staff to the department
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
