Patient Services Representative II

Radia Medical Imaging • Kirkland, WA

5d • Onsite

About The Position

Evergreen Radia is looking for a PSR II (Patient Service Representative II) to join our team. We are an Outpatient Imaging Center, open Monday – Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care.

Requirements

• High School diploma or equivalent
• Minimum of 2-3 year in a customer service-oriented environment required
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
• New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire.

Nice To Haves

• Minimum of 2-3-year medical office experience preferred
• Knowledge of medical insurance required

Responsibilities

• Accurately schedules all imaging modalities, including complex exams, and obtains clinical information from referring providers when needed.
• Welcomes patients and visitors, provides directions, and creates a professional and inviting environment.
• Delivers excellent customer service, resolves concerns, and escalates issues to the Supervisor or Manager when appropriate.
• Verifies insurance coverage, authorization requirements, billing information, and applicable payer rules.
• Assists patients with registration and check-in accurately and professionally.
• Communicates insurance and authorization updates to patients and other internal and external customers.
• Identifies operational concerns, recommends solutions, and serves as a resource for PSR staff when leadership is unavailable.
• Maintains accurate patient records and documentation while following quality, safety, and regulatory requirements.
• Promotes teamwork by building respectful working relationships, supporting training, and demonstrating leadership.
• Monitors office supplies, verifies deliveries, secures bank deposits, and completes required cash reconciliations.

Benefits

• Competitive salary
• Medical and dental coverage
• Paid time off
• Paid sick leave accrual
• 401(k) retirement plan with employer matching contributions
• Annual profit-sharing contribution
• Life and disability insurance
• Mid-year performance-based salary increase
• 2 Medical plans to choose from
• Vision
• HSA and FSA available
• Up to 21 paid days off per year
• 8 paid holidays annually
• Learning opportunities through professional development programs
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED