Patient Services Representative II, Internal Medicine

Sutter Health•Palo Alto, CA

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates the electronic health record, and facilitates intake procedures, including healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows applicable regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The role may also include specific departmental tasks and orienting other staff. This is a regular, full-time, non-exempt position with 40 weekly hours. The schedule is an eight-hour day shift, Monday through Friday, 9 a.m. to 6 p.m.; Saturday and holiday work may be needed, and the schedule is subject to change. The pay range is $32.16 to $45.02 per hour, with compensation varying by geographic location and other factors. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, their families or support groups, healthcare providers, and fellow staff.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
Maintain the privacy of each patient's protected health information.
May perform specific departmental tasks and orient other staff.