Patient Services Representative II, Orthopedics

Sutter Health•Roseville, CA

5d•Onsite

About The Position

The front desk team functions as the first point of contact for patients entering the outpatient medical facility. Responsibilities include greeting and checking in patients, verifying demographic and insurance information, answering incoming phone calls, making outgoing calls to patients, scheduling appointments, processing incoming referrals, and completing daily front desk operations. Duties also include facilitating intake procedures such as completion of healthcare and insurance forms, collection of payments, and accurate documentation within the electronic health record (EHR). Effective communication and professional conduct are required to support interactions with patients, families/support systems, and healthcare providers. All responsibilities are performed in accordance with organizational standards and applicable local, state, and federal regulations to maintain patient privacy, safety, and quality of care. Additional responsibilities may include department-specific tasks and participation in training or orientation of staff.

Requirements

HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives

Responsibilities

Greeting and checking in patients
Verifying demographic and insurance information
Answering incoming phone calls
Making outgoing calls to patients
Scheduling appointments
Processing incoming referrals
Completing daily front desk operations
Facilitating intake procedures such as completion of healthcare and insurance forms
Collection of payments
Accurate documentation within the electronic health record (EHR)
Department-specific tasks
Participation in training or orientation of staff