Patient Services Representative I

First Choice Community Healthcare INC•South Valley, NM

4h•Hybrid

About The Position

Under the close supervision of the Health Center Manager, this role greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits. The position requires a supportive and responsive approach to patients and visitors.

Requirements

High School graduate or GED certificate
Three to six months related experience and/or training
Knowledge of patient registration procedures and documentation.
Receptionist skills.
Demonstrates knowledge of applicable FCCH patient-related forms and programs.
Ability to interact and communicate with people over the telephone, often in stressful situations.
Knowledge of planning and scheduling techniques.
Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
Ability to analyze and solve problems.
Skill in the use of personal computers and related software applications.
Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
Ability to maintain quality, safety, and/or infection control standards.
Basic knowledge of general office procedures to include filing, copying, and faxing.
Ability to use a multi-line telephone to schedule appointments.
Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
Ability to work on multiple tasks within established deadlines.
Ability to work under the direction of a supervisor and follow instructions for work completion.
Ability to take the initiative to resolve patient concerns and problems.
Able to work well with diverse groups of people.

Nice To Haves

Bi-lingual English/Spanish

Responsibilities

Greet new and returning patients and clients entering the health center and check them in for scheduled and walk-in appointments.
Update patient records to verify contact information.
Greet other visitors to the health center and direct them to the appropriate offices or individual staff.
Provide general information to patients concerning functions of FCCH.
Answer the telephone and connect callers to the appropriate offices or individual staff.
Schedule new office appointments and return appointments.
Pull and file medical charts when necessary.
Meet with patients to collect required personal, health, and insurance information for the permanent patient record.
Enter accurate patient data into the computer system on a daily basis.
Collect patients’ copay/coinsurance/deductible visit deposit at time of service.
Keep accurate, balanced, locked cash bag/box, and be personally responsible for any imbalance in the daily reconciliation of cash receipts.
Verify insurance eligibility for Medicaid, Medicare, and third-party payors.
Verify personal income according to established guidelines for all patients.
Follow appropriate computer downtime procedures.
Scan patient registration documents as directed.
Perform other duties as assigned.