Patient Services Representative I - Nisqually Generations Healing Center

Nisqually Indian Tribe•Olympia, WA

1d•Onsite

About The Position

The Patient Service Representative I (PSR I) provides front-line clerical and administrative support to patients and staff at the Nisqually Generations Healing Center. This position reports to the Office Manager. The PSR I is responsible for facilitating daily front office operations, including patient check-in and check-out, appointment scheduling, phone communications, filing, and document preparation. This role supports a wide range of services-medical, dental, medication-assisted-treatment (MAT), substance use disorder (SUD), and behavioral health. This position requires proficiency in office administration, basic accounting and mathematics, and a compassionate understanding of how substance use impacts individuals, families, and communities. The PSR I is a key role in creating a welcoming, organized, and healing-centered environment for all who enter the clinic. This position ensures confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

High School Diploma or GED equivalent
2+ years of medical, clinical or behavioral health office, EHR and, patient service experience in a fast-paced environment or appropriate combination of education and experience.
Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal background check.
The ability to work with vulnerable populations including adults and children.
Must pass a State and National (FBI) criminal history background check prior to employment.
HIPAA and PHI knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2).
Clinic workflows and patient intake procedures in a healthcare setting.
Trauma-informed care principles and cultural sensitivity in patient interactions
Experience with Electronic Health Records (EHR) and basic office software
Commitment to providing excellent customer service
Clear and courteous verbal and written communication; effective phone handling
Coordinating schedules and managing appointments across multiple departments
Data entry, filing and maintaining accurate patient records
Demonstrates empathy, professionalism and cultural sensitivity when interacting with patients
Strong attention to detail; able to manage scheduling, records and multitask efficiently
Works effectively with clinical and administrative staff across departmentS
Work in a computer-based environment, especially Microsoft Windows.
Work in a cross-cultural environment and understand the social and cultural contexts of those they serve.
Establish and maintain effective working relationships with patients, staff, and external agencies.

Nice To Haves

One year or more of related college coursework in business administration and/or office skills
Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and ability to demonstrate cultural sensitivity.
Experience working with Federally Recognized Tribes.

Responsibilities

Welcoming, assisting and providing excellent customer service to patients and visitors with professionalism and empathy.
Facilitating patient check-in and check-out procedures.
Coordinating patient appointment scheduling across departments, balancing provider availability along with patient needs.
Verifying insurance coverage and updating patient demographic information.
Assisting patients with signing up for insurance as applicable.
Answering phone calls, routing messages, and responding to routine inquiries.
Preparing accurate and confidential records using Electronic Health Record (EHR) systems.
Supporting patients through the intake and treatment process with sensitivity and discretion.
Ensuring compliance with patient confidentiality procedures, 42 CFR part 2, and HIPAA.
Collaborating with clinical and administrative staff to support coordinated care.
Performing general office tasks such as filing, data entry, and document preparation.
This position will be cross trained to assist staff with all other duties as necessary.
Perform other duties as assigned.