Patient Services Representative I

HealthPoint Careers • Auburn, WA

10d • Onsite

About The Position

Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.

Your contribution to the team includes:
Greet all clinic patients, families and visitors.
Perform the check-in functions for patients which includes:
Verification of patient, guarantor and subscriber demographics.
Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
Collection of copays and past due balances.
Educate patients and families on HealthPoint services and assist with navigation of these services.
Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.
Perform the check-out function for patients which includes:
Scheduling any follow-up or future appointments.
Provide patient with any applicable documents.
Collect any outstanding balances that were not collected during check-in.
Establish payment plans, if necessary.
Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program
Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments.
Maintain effective communication with clinical care team to add patients to providers’ schedules.
Assist with the management of complex appointment scheduling and procedure coordination.
Guide and promote the use of MyChart to patients and families.
Have a basic understanding of emergency medical situations.
Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
Follow established written procedures for collection of cash, checks, and credit card payments.
Keep the reception work area and waiting room clean, organized, and stocked.
Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
Other duties as assigned by supervisor.
Attending staff and in-service meetings, participating in committees and task force activities.
Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.

Requirements

• High school diploma or equivalent.
• Customer Service or Healthcare experience preferred.
• Basic operating knowledge of computers.
• Beginning level of Word, Excel, and Outlook.
• Electronic Dental and Medical Records desired.
• Work situations are routine and regularly recurring and require attention and concentration.
• Limited planning, discretion, and consideration are necessary to adequately carry out work activities.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response.
• Solutions may be technical yet relatively straightforward and well-defined once problems are understood.
• Proof of required vaccination and/or immunity for: COVID-19 (excluding Johnson & Johnson vaccine), MMR, Varicella, Annual Influenza, TB QuantiFERON Gold titer draw.
• For clinic positions: Proof of Tdap vaccination (within the last 10 years) and Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens).

Nice To Haves

• Customer Service or Healthcare experience
• Electronic Dental and Medical Records knowledge

Responsibilities

• Perform all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, and maintaining health records.
• Serve as an example of excellent customer service to patients, family members, and community partners.
• Greet all clinic patients, families, and visitors.
• Perform check-in functions including verification of patient, guarantor, and subscriber demographics, insurance information, and collection of copays and past due balances.
• Educate patients and families on HealthPoint services and assist with navigation.
• Demonstrate knowledge of medical and dental insurance basics.
• Perform check-out functions including scheduling follow-up appointments, providing applicable documents, and collecting outstanding balances.
• Establish payment plans if necessary.
• Answer and screen incoming appointment-related telephone calls, direct calls, take messages, and document in the EHR.
• Provide patients with documentation and education concerning financial assistance programs.
• Maintain schedule accuracy for maximum patient flow.
• Confirm provider appointment dates and times are correct and confirm future patient appointments.
• Maintain effective communication with the clinical care team to add patients to providers’ schedules.
• Assist with the management of complex appointment scheduling and procedure coordination.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations.
• Connect phone or in-person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Maintain good attendance, punctuality, and work full scheduled shift.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values, and goals of HealthPoint.
• Attend staff and in-service meetings, participate in committees and task force activities.
• Support Clinic initiatives and process improvement work.

Benefits

• Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.
• Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED