PMG Patient Services Representative I
Presbyterian Healthcare Services•Rio Rancho, NM
•$17 - $25•Onsite
About The Position
Responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries.
Requirements
- High school/GED diploma
- 1 year office/business experience
Nice To Haves
- Call Center experience preferred.
Responsibilities
- Provide customer service by triaging patients, scheduling appointments, processing referrals, managing messages, and maintaining patient records.
- Handle inbound and outbound calls using skill-based technology while meeting quality, productivity, and first-call resolution standards.
- Serve as a patient advocate by building positive relationships with patients, providers, and partners, ensuring timely and accurate support.
- Utilize resources, policies, and databases to research inquiries and deliver consistent, accurate information.
- Document customer interactions, including calls, emails, faxes, and walk-ins, for reporting and analysis purposes.
- Contribute to process improvement initiatives by identifying trends, documenting procedures, and supporting service enhancements.
- Collaborate effectively with team members and participate in quality improvement projects and organizational initiatives.
- Coordinate meetings, training, contracting, and reporting activities as needed.
- Perform additional duties as assigned.
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- group term life insurance
- other optional voluntary benefits
- Wellness Presbyterian's Employee Wellness rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
