Patient Services Representative - Cardiology

Lifepoint Health • Hickory, NC

5d • Onsite

About The Position

Frye Regional Medical Center is seeking a Patient Services Representative for their Cardiology department. This role is crucial in facilitating the patient referral process, obtaining necessary pre-certifications, and managing patient interactions from greeting to check-out. The representative will handle scheduling, registration, patient pre-admission and admission processes, as well as reception and discharge functions. A key responsibility includes accurately collecting and posting co-pays, deductibles, and past due patient balances, while employing compliant patient liability collection techniques.

Requirements

• High school diploma or equivalent.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree is preferred.

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Greets patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Performs scheduling, registration, patient pre-admission and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

Benefits

• Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED