Patient Services Representative/Call Center - Dallas - Texas Orthopaedic Associates (2370)

ORTHOLONESTAR•Dallas, TX

8d•Onsite

About The Position

As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.

Requirements

High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write relative correspondence and messages.
Ability to speak effectively with patients/customers, employees and management of organization.
Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to type 45 WPM
Basic proficiency in Microsoft Outlook/Office
Experience using or ability to learn and comprehend computer programs.
The ability to talk and hear is required.

Nice To Haves

Other duties as assigned
Other duties as assigned

Responsibilities

Provides excellent customer service to patients by listening and appropriately serving patients
Contributes to an overall positive work atmosphere through actions and attitude
Answers phones in a friendly, professional manner
Relays relevant information to the appropriate internal staff.
Follows practice procedures for appointment entry, scheduling and rescheduling appointments
Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
Follows practice procedures for urgent patient messaging and proper communication with On Call clinical staff.
May be responsible for stat Medical Records Request
May be responsible/assist in coordination of Workers Comp
May be responsible/assist in maintaining referrals in Leading Reach
Works online appointment requests as delegated by Team Lead
Works referrals daily by importing to Phreesia
Participates in office meetings and educational activities
Maintains work area in neat and orderly manner
Complies with HIPAA procedures
All employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.