Patient Services Representative, Billing

AOTI • Exton, PA

15h • $22 - $24 • Remote

About The Position

The Patient Services Representative, Billing will be responsible for building paper bills for mailing and fax submission and electronic submission via portal and clearinghouse for all insurances and third-party billers along with partnering with the prior authorization and collections departments to maximize company revenue.

Requirements

• High School diploma or equivalent required, Bachelors in related field preferred.
• Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Must have excellent communication skills, written and verbal.
• Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel).
• Experience with multiple payor portals a plus.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Responsibilities

• Generate paper bills via PDF for mail/fax submission to insurance.
• Enter electronic bills via insurance/clearinghouse portal where applicable.
• Analyze documentation on file to ensure proper billing; eligibility, authorization, service rendered, etc.
• Ensure billing meets regulatory and insurance requirements for proper billing.
• Submit corrected claims to fix errors and in response to insurance denials.
• Recognize, flag, and resolve payor issues as they arise.
• Strong attention to detail is required to ensure accurate billing.
• Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
• Assists and communicates with all departments to help increase efficiency and accuracy.
• Responds in a timely manner to all inquiries from customers, sales reps, and co-workers.
• Answering and appropriately routing all incoming company calls.
• Recording and relaying phone messages to appropriate parties.
• Perform technical and customer support, as needed.
• Performs all necessary administration tasks when necessary.
• Maintain accurate data and in third-party billing and in-house ERP systems.
• Future cross-training in authorizations and collections.
• Perform other duties as assigned.

Benefits

• Full benefits with a company-sponsored stipend
• 401(k) with company match
• Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance
• 11 Paid Holidays + 2 Floating Holidays
• Paid Vacation and Sick Time
• Paid Volunteer Time Off to give back to your community
• Employee Referral Bonuses
• Corporate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree