Patient Services Representative - Bilingual
Gonzaba Medical Group•San Antonio, TX
•Onsite
About The Position
This position is for the inbound GMG contact center. A Patient Service Representative’s primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including specialty appointments and nursing services.
Requirements
- All duties performed will be done accurately and in a timely manner.
- Must have excellent written and verbal communication skills.
- Strong attention to detail and exceptional organizational skills are required.
- Ability to complete efficient and accurate data entry at a computer terminal, typing at least 25 words per minute preferred.
- Minimum high school education or equivalent.
- Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.
- Skilled in use of computer/EMR systems.
- Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Nice To Haves
- Bilingual (English/Spanish) fluency preferred.
- Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training.
Responsibilities
- Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system
- Answers all incoming calls for Gonzaba Medical Group
- Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing
- Processes prescription refill requests as per GMG guidelines
- Matches prospective patients with a GMG provider and Medical Center to meet their individual needs
- Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders
- Works closely with other GMG departments to ensure our patient’s requests are handled timely and accurately
- Assists patients with scheduling transportation and interpreter services
- Maintains strict confidentiality by following all HIPAA rules and regulations.
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
