Patient Services Representative Associate

Corewell Health • Grand Rapids, MI

13h • Onsite

About The Position

Provides clerical support to assist in the delivery of quality health care services. Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments. Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution. Performs patient registration and check-in confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Requirements

• High School Diploma or equivalent

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Answers telephone/switchboard.
• Schedules routine patient appointments.
• Orders supplies.
• Generates no-show and recall letters.
• Processes/sorts mail and produces end-of-day reports.
• Documents patient phone call in EHR for call routing/resolution.
• Performs patient registration and check-in.
• Confirms patient demographic and insurance information.
• Assists patients with kiosk registration.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards.
• Uploads Right Fax documents into EPIC.
• Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED