Patient Services Representative and Rehabilitation Technician
About The Position
The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient. Essential responsibilities include, but are not limited to, greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assist in the patient registration process, communication of benefit information, scanning patient documentation, collection of payments, and running reports indicated by managements. Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have home facility assignment but remains ready to float emergency situations to other TH locations. The employee will complete other duties as assigned.
Requirements
- High School Diploma with college or specialized training
- Previous experience in a healthcare setting preferred
- Previous experience with Insurance Payer regulations preferred
- Medical terminology knowledge required.
- Customer service experience
- Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers and ancillary personnel
- Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems
- Basic Life Support Certified - American Heart Association within 30 Days Required
Nice To Haves
- Time Management skills/ability to multi-task preferred
- Prior experience with interpreting and following detailed policies and workflows Required
- Prior experience with electronic medical records in a healthcare environment Required
- Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred.
Responsibilities
- Tracking outbound / inbound department documentation and communicating patient information
- Patient monitoring and equipment set-up activities are performed independently
- Performs and completes end of month cleaning, daily temperature logs, and maintains clinic inventory
- Promotes and ensures excellent customer satisfaction as evident through positive responsiveness and attentiveness to patient and family needs.
Benefits
- Medical Terminology knowledge
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
