Patient Services Rep
About The Position
Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.
Requirements
- High School/GED completion
- Excellent verbal and written skills
- Ability to type 35 wpm with 90% accuracy
- Ability to work in a fast-paced environment with a positive attitude
- Effective time management skills
- Efficiency and organizational skills with the ability to multitask
Nice To Haves
- Post-secondary education
- Two to three years of customer service/public relations/leadership experience
- Two to three years computer experience
- Previous medical record or billing experience
- Ability to compile and analyze data
- Proficiency in Microsoft Office Suite
- TEAM ORIENTED
- Strong ETHICS
- SELF DISCIPLINE
- RESPONSIBILITY
- PROBLEM SOLVER
- EMPATHY
- INDIVIDUALIZED PERCEPTION
- PERSUASIVE
- Ability to COMMAND
Responsibilities
- Greet the public, patients, and families.
- Obtain and enter demographic and financial information for all patient types.
- Handle customer service issues in a customer-friendly manner.
- Listen accurately and respond appropriately to address and resolve issues.
- Ensure all paperwork is checked for accuracy.
- Continually enhance knowledge regarding processes to train new hires and existing employees.
- Show initiative in process improvement.
- Collect required fees from patients or authorized representatives.
- Manage daily operations.
- Be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Flexible spending
- Short term and long term disability
- Several retirement account options with 401K organization match
- Nurse residency program
- Tuition assistance
- Student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
