Patient Services Rep

HH Health System • Madison, AL

4d • Onsite

About The Position

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Requirements

• High School/ GED completion
• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years computer experience preferred.
• Previous medical record or billing experience strongly preferred.
• Excellent verbal and written skills required.
• Ability to type 35 wpm with 90% accuracy required.
• Must possess ability to work in a fast-paced environment with a positive attitude.
• Must demonstrate effective time management skills.
• Must demonstrate efficiency and organizational skills with the ability to multitask.
• Should possess a drive to be TEAM ORIENTED.
• Should possess strong ETHICS with a clear understanding of right and wrong which guides actions.
• Should possess SELF DISCIPLINE to actively impose structure onto Registration personnel.
• Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions.
• Should be a PROBLEM SOLVER, able to think things through with incomplete data.
• Should possess EMPATHY, able to relate to the feelings and perspectives of others.
• Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences.
• Should be PERSUASIVE, able to persuade others in a logical manner.
• Should possess ability to COMMAND, able to take charge and lead.

Nice To Haves

• Post-secondary education
• One year of previous work experience in other fields
• Ability to compile and analyze data preferred.
• Proficiency in Microsoft Office Suite strongly preferred.

Responsibilities

• Greet the public, patients, and families.
• Obtain and enter demographic and financial information for all patient types.
• Handle all customer service issues in a customer friendly manner.
• Accurately listen and respond appropriately to address and resolve issues.
• Ensure all paperwork is checked for accuracy.
• Continually enhance knowledge regarding processes to train new hires and existing employees.
• Show initiative in process improvement.
• Collect required fees from patients or authorized representatives.
• Manage daily operations.
• Be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.

Benefits

• medical
• dental
• vision
• life insurance
• flexible spending
• short term and long term disability
• several retirement account options with 401K organization match
• nurse residency program
• tuition assistance
• student loan reimbursement
• On-site training and education opportunities
• Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED