Patient Services Rep
Tanner Memorial Clinic•Layton, UT
•Onsite
About The Position
Tanner Clinic has an immediate opening for a Patient Services Representative. This is a full-time position located in Layton Antelope A, with working hours of Monday-Friday 8:00 am to 5:00 pm. The role involves greeting patients, gathering information, collecting payments, managing phone calls, entering data into the EHR system, and assisting patients with their needs.
Requirements
- High school diploma or equivalent preferred
- Exceptional interpersonal skills with the ability to establish immediate rapport with patients
- One year of experience in customer service or reception in a health care environment preferred
- Previous healthcare experience and/or familiarity with medical terminology helpful
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
- Knowledge of basic computer skills
- Knowledge of basic mathematics skills
- Knowledge of individual responsibilities to accurately direct callers
- Knowledge of medical terminology and organization services
- Skill in using multi-line phone system, including transferring calls
- Skill is providing excellent customer service
- Ability to get appropriate information to route calls to the appropriate person
- Ability to calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
- Adequate hearing to answer phone and speak with patients
- Ability to speak clearly and loudly enough to be heard by callers and patients
Responsibilities
- Greet patients in a warm, friendly, and prompt manner
- Gather patient and insurance information efficiently and accurately
- Collect and process co-pays from the patient at the time of service
- Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
- Answer telephones, screen calls, take messages, and provide information to the appropriate source
- Enter patient data into the EHR system
- Direct and escort patients to physician offices
- Provide information to patients about how to make an appointment
- Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
- Monitor the work area to ensure that it remains safe, secure, and well-maintained
- Work urgent care hours if required
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
