Patient Services Rep - CNPA Chevy Chase

Children's National Hospital•Silver Spring, MD

4d•$18 - $27•Onsite

About The Position

The Patient Service Representative (Children's National Pediatricians & Associates) performs basic medical front office duties. Greets patients and visitors, schedules appointments, provides administrative support, gathers demographics, verifies insurance eligibility, collects copay, deductibles, balances, check credit balances and maintains patient electronic health records (EHR). Processes specialty referrals and assist in training new staff. Performs daily duties under close supervision.

Requirements

Basic math skills.
Basic knowledge of office procedures.
Basic knowledge of medical terminology.
Knowledge of patient financials & accounting.
Knowledge of insurance verification.
Knowledge of scheduling appointments.
Great communication and customer service skills.
Ability to follow precise procedures and is detail-oriented.
Knowledge of Microsoft Office suite.

Nice To Haves

1 year Medical office/business office setting

Responsibilities

Review, verify, update and perform all other patient account information and duties at every visit as defined in the training manual.
Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR; collect and process administrative charges as appropriate.
Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
Verify patient insurance eligibility and coverage prior to service.
Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
Schedule patient appointments accordingly based on the scheduling policy.
Process patient referrals according to the Referral loop and PCMH workflow.
Answer phones and handle calls promptly and accordingly.
Give and obtain accurate and pertinent information to and from callers.
Ensure all patient related communications are as defined by the PCMH workflow.
Scan appropriate documents into a patient’s chart in a timely manner.
Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.
Attend meetings as required, and participate in committees as requested.
Participate in professional development activities.