Patient Services Rep

CommonSpirit Health • Rancho Cordova, CA

1d

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Requirements

• High School Graduate or GED
• General studies
• Minimum of 6 months experience scheduling patient appointments, either in-person or via phone
• Experience with computer systems, including office windows based programs and web based applications

Nice To Haves

• 1 year of higher education, some college

Responsibilities

• Provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text.
• Collect and update demographics.
• Verify insurance information and health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems.
• Assist with referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED