Patient Services Rep (73618)

Orthopedic Associates of LancasterManheim Township, PA
Onsite

About The Position

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care.

Requirements

  • High school diploma or GED is required.
  • Minimum one year of customer service is required
  • Strong computer skills
  • Excellent communication skills

Nice To Haves

  • Medical background preferred
  • Associate’s and/or a Bachelor’s Degree is preferred.

Responsibilities

  • Greet patients and visitors in a prompt, courteous and helpful manner
  • Generating patient care forms and monitoring them for completeness and legibility.
  • Forwarding forms to correct departments / support staff
  • Prepare and distribute appropriate paperwork to the patient for signature and completion
  • Contact billing for inquiries from the patient
  • Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
  • Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
  • Stocking stations when required
  • Verify demographic and insurance information and update as necessary in EMR
  • Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
  • Verify current information for upcoming appointments.
  • Complete daily reminder calls for patient appointments
  • Scanning of patient medical documents for Intake, as directed or required
  • Complete and verify meaningful use fields are completed for compliance
  • Collect appropriate copays and Medical Records fees
  • Obtain HIPPA release documentation, verification of identity for Medical Records
  • Update insurance if missing or inaccurate from EMR system and report to billing.
  • Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
  • Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
  • Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
  • Keeping records of money collected. Balancing receipts at the end of shift
  • Other duties as assigned.
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