Patient Services Rep

HH Health System•Madison, AL

9d•Onsite

About The Position

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Requirements

High School/ GED completion
Two to three years of customer service/public relations/leadership experience preferred.
Two to three years computer experience preferred.
Excellent verbal and written skills required.
Ability to type 35 wpm with 90% accuracy required.
Must possess ability to work in a fast-paced environment with a positive attitude.
Must demonstrate effective time management skills.
Must demonstrate efficiency and organizational skills with the ability to multitask.

Nice To Haves

Post-secondary education
Previous medical record or billing experience strongly preferred.
Will consider one year of previous work experience in other fields
Ability to compile and analyze data preferred.
Proficiency in Microsoft Office Suite strongly preferred.
Should possess a drive to be TEAM ORIENTED.
Should possess strong ETHICS with a clear understanding of right and wrong which guides actions.
Should possess SELF DISCIPLINE to actively impose structure onto Registration personnel.
Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions.
Should be a PROBLEM SOLVER, able to think things through with incomplete data.
Should possess EMPATHY, able to relate to the feelings and perspectives of others.
Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences.
Should be PERSUASIVE, able to persuade others in a logical manner.
Should possess ability to COMMAND, able to take charge and lead.

Responsibilities

Greet the public, patients, and families.
Obtain and enter demographic and financial information for all patient types.
Handle customer service issues in a customer-friendly manner.
Listen accurately and respond appropriately to address and resolve issues.
Ensure all paperwork is checked for accuracy.
Continually enhance knowledge regarding processes to train new hires and existing employees.
Show initiative in process improvement.
Collect required fees from patients or authorized representatives.
Manage daily operations.
Be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.

Benefits

Continuing education
Shared Governance
Clinical Ladder
Nurse Residency
Tuition assistance
Child care
Wellness resources
On-site employee pharmacy
Health clinic
Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending accounts
Short term disability
Long term disability
Retirement account options with 401K organization match
Student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application