Patient Services Rep (PER DIEM)

Cooper University Hospital•Collingswood, NJ

15h•Onsite

About The Position

Cooper University Health Care is seeking a Patient Services Rep (PER DIEM) to join their team. This role involves greeting patients and guests, providing excellent patient service, and performing all registration functions. The representative will also handle patient outreach, utilize technology to assist patients, make appointments, collect co-pays, and perform various administrative duties. The position requires flexibility, the ability to multitask in a fast-paced environment, and adjust to patient volume. The role also involves upholding the organization's Mission, Vision, and Values, adhering to ethical conduct, and maintaining working knowledge of regulatory standards.

Requirements

High School Diploma or equivalent required.
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
Must possess excellent communication skills both verbal and written.
Must be skilled in the use of computers.

Nice To Haves

Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Collects co-pays and outstanding balances.
Reviews and reconciles cash drawer on daily basis.
Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc.
Complies with procedures for transcription of orders (radiology and/or scheduling).
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies.
Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.
Other duties as assigned by the manager.