Patient Services Rep Sr

INTEGRIS Health•Oklahoma City, OK

21h•Onsite

About The Position

Join our team as a day shift, full time, Patient Service Rep Sr at INTEGRIS Health Medical Group General Surgery Southwest in Oklahoma City, OK. Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your career by joining us.

Requirements

3 years experience in a health care setting to include both interpersonal & telephone customer service
Knowledge of Microsoft Office

Nice To Haves

Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding

Responsibilities

Acts as a mentor to new entry-level Patient Services Representatives
Ensuring the integrity of clinic data and patient information
Answering telephones, taking concise messages
Scanning and indexing information into the medical record
Handling requests for medical records and basic scheduling
Enters daily charges accurately, including time of service payments
Balances end of day business transactions accurately
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits
Accurately enters patient demographics into the practice management system
Completes out-going referrals
Assists in training new employees
Responsible for receiving and/or dispatching incoming phone calls
Contacts third party payers for benefit and pre-certification information and enters information into the billing system
Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor
Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures
Works directly with the clinical staff to ensure proper patient placement
Performs check in and out duties accurately and timely
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner.
Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments.
Must be able to handle multiple tasks and work in a high stress environment.
May be required to drive.