Patient Services Rep/Phlebotomist (MAKO) Mon, Tues, Wed & Fri and every other Saturday

The Health Alliance•Norcross, GA

4d•Onsite

About The Position

This role involves collecting specimens, including drug screens and blood samples, and processing pathology and cytology samples. The representative will research test/client information, verify orders, and handle data entry for patient registration and test orders. Responsibilities also include entering billing information, collecting payments, processing specimens (labeling, centrifuging, splitting, freezing), and ensuring accurate data for billing purposes through daily work in iLabs. The position requires providing CIR and PPE Resolution reporting, performing clerical duties such as data entry and inventory, and maintaining departmental policies and procedures. Verification of patient demographic information post-venipuncture is crucial, along with assisting in monthly statistics compilation and maintaining phlebotomy logs. Continuous training on phlebotomy techniques is expected, along with potential travel to meetings and participation in special projects. Staying updated on company communications is also a requirement.

Requirements

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call, and overtime.
Commitment to all MAKO policies and procedures, including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Must demonstrate superior customer focus.
Ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to accelerate and embrace change throughout MAKO.
Knowledge of our business.
High school diploma or equivalent.
Keyboard/data entry experience.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
One year phlebotomy experience preferred.
Customer service in a retail or service environment preferred.

Responsibilities

Collect specimens according to established procedures, including drug screens, blood samples, and processing pathology and cytology samples.
Research test/client information and confirm and verify all written and electronic orders.
Complete all data entry requirements accurately, including patient registration and test order entry from requisitions.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Perform data entry and process specimens, including labeling, centrifuging, splitting, and freezing as required.
Work in iLabs daily to ensure accurate data for billing purposes.
Provide necessary CIR and PPE Resolution reporting to Director.
Perform departmental-related clerical duties such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures.
Perform verification of patient demographic info/initials and patient signature post-venipuncture to verify tubes were labeled correctly in their presence.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner.
Complete training courses and stay up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meetings if held off-site or off normal shift.
Participate in special projects and teams.
Stay up-to-date on company communications.